@ i-Glamour.com
Click and Collect
What is Click and Collect?
Click and Collect is our freight free option regardless of the value of your order. You can opt to collect your order from one of our offices in Sydney or Perth.
Which items can I order with Click and Collect?
All products are included, subject to availability. Alternatively, i-glamour offers free shipping on all orders over $99, or it's just a flat fee of $14.95 to anywhere in Australia.
Which offices can I Click and Collect from?
- Sydney: Unit 8 Discovery Cove, 1801 Botany Road. Banksmeadow NSW 2019
- Perth: 14 Fortitude Boulevard, Gnangara WA 6077
What are the Click and Collect opening hours?
Click and Collect is available from our Sydney and Perth offices during regular business hours (9am - 4pm) Monday to Friday only. Unfortunately this service is not available at any other time i.e weekends or after business hours. The opening hours and address details will be confirmed via email when your order is ready to collect.
How will I know when my order is ready to collect?
When your order has been picked, packed and is ready for collection, a member of the i-glamour customer service team will contact you via email.
What do I need to bring with me when I collect my order?
Orders will ONLY be released when ALL of the following is provided when picking up your order:
- A copy of your emailed order confirmation
- The credit card used to pay for the order
- ID (a drivers license etc.) which corresponds with the details on your order and credit card.
What if I need my Click and Collect order asap?
If you require your goods sooner, please advise us as soon as you've placed the order via email to organise priority service, along with your order number. Please keep in mind that we are not able offer this Click and Collect service outside of regular business hours (9am - 4pm) or on weekends.
Where should I go to pick up my order?
You can pick up your order at reception. See above for address details.
Can someone else collect my order on my behalf?
Yes. If you need to change the nominated person for collection please email us their details along with your order number and credit card details you used to pay for the order ahead of time. Goods will not be released without this. The person you're sending to collect your order will need to bring:
- Their own ID which matches the name you nominated via email
- A copy of the original emailed order confirmation
What happens if I cannot pick up my order?
Your Click and Collect order will be held for 14 days from the day your order is invoiced and you are notified via email or telephone that your order is ready for collection. After 14 days your order will be cancelled and we will contact you to arrange a refund of the order value. Please email us if you're unable to collect in that time frame.